Frequently Asked Questions
Everything you need to know about your MADMIA order
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days, while international orders can take between 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, socks and hair accessories must be unopened.
Do you ship worldwide?
Yes! MADMIA ships to most countries across the globe. Shipping costs and delivery times are calculated at checkout based on your specific region.
How should I wash my MADMIA socks?
To keep your socks vibrant and fluffy, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry and avoid tumble drying or ironing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order?
Once an order is placed, it is processed quickly by our warehouse. Please contact our support team within 1 hour of purchase if you need to make any changes.